Innovation has never been so critical to success in financial services. Wherever money is in motion, at rest or at work, digital solutions can help organizations win and keep customers. But digital ...

Meeting customer needs in exciting and novel ways still remains the traditional innovation strategy among midsize high-tech businesses. But increasingly, they are also considering opportunities that ...

This article is the latest in the Health Affairs Forefront featured topic Accountable Care for Population Health, featuring analysis and discussion of how to understand, design, support, and measure ...

America stands at a crossroads. Our social service sector — tasked with supporting the most vulnerable — is under immense strain. Demand is rising, funding is shrinking and the workforce is stretched ...

AI is reshaping workplaces, particularly in retail. Researchers explored how AI service quality impacts retail employees' innovation, job fit, and satisfaction. Findings show when employees perceive ...

How do we encourage the public service to take more risks? It is currently far too risk averse, and that in itself is causing considerable risk. We need to start piloting new ideas, running incubators ...

Gov. Wes Moore tapped Jonny Dorsey Monday to serve as a senior advisor and the acting head of the Department of Service and Civic Innovation, which oversees the governor’s landmark service year ...